Digital development · Consulting · AI automation
SUPPORT & ANSWERS
Frequently asked questions
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Web Development
What types of websites can you build?
Corporate websites, institutional sites, online stores, content platforms and portals can be scoped around your audience, content and required functions.
Can you improve an existing website?
Yes. We first review its platform, access, content, design and technical condition to identify whether targeted improvements or a rebuild make sense.
Will the website work on phones and tablets?
Responsive layouts and agreed device checks are part of planning the experience. Important journeys should be reviewed on the devices your audience uses.
Can our team update the content?
A content-management system can give authorised staff editing access. Editing roles, content structure and handover guidance are defined in the project scope.
Can you add e-commerce and payments?
Yes, subject to the selected platform, payment-provider eligibility and your operational requirements. Catalogue, checkout, tax, shipping and order workflows need to be agreed.
Mobile Applications
Can you develop iOS and Android apps?
We can scope mobile applications for iOS and Android. Platform choices depend on required device features, performance, budget and maintenance needs.
Can an app connect to our website or software?
Yes, where the existing systems provide suitable interfaces and access. Data ownership, authentication and integration requirements are assessed first.
Who manages app-store accounts?
Account ownership, access and submission responsibilities should be agreed before development. Store fees and review decisions are controlled by the relevant providers.
Can you maintain an existing mobile app?
A review of the source code, build process, accounts, dependencies and current issues is needed before agreeing support.
What should I prepare for an app quotation?
Describe the users, key tasks, platforms, integrations and expected scale. Share any existing designs or requirements and explain what must be included in the first release.
Custom Software
Which software systems can you develop?
Examples include accounting, CRM, ERP, HR, inventory, school and university administration, public-sector workflows and reporting dashboards. Each system is scoped to the organisation.
Can we start with a smaller first version?
Yes. A phased approach can prioritise essential workflows and defer lower-priority features. Agree the first-release requirements and later dependencies during discovery.
Can you migrate existing data?
Migration requires reviewing the source data, quality, format and permissions. Mapping, validation, a test migration and recovery arrangements should be planned.
Who owns the code and data?
Ownership, licences, third-party components and access are defined in the project agreement. Raise any procurement or intellectual-property requirements before accepting a proposal.
Can you integrate with our existing tools?
Suitable APIs, export formats and access can enable integrations. Provider limitations, security requirements and ongoing costs must be assessed before committing to a solution.
Business & Education Consulting
What can business consulting cover?
A consulting engagement can examine workflows, customer journeys, digital priorities and implementation options, with agreed recommendations and deliverables.
Do you work with educational institutions?
Education consulting can address learner and staff needs, administrative processes, digital-learning requirements and institutional technology planning.
Can you help us decide what to build?
Yes. Discovery can clarify the problem, user needs, constraints and priorities before choosing a platform or development approach.
Is training available?
Training and handover support can be included where agreed. The audience, objectives, format and materials should be specified in the scope.
What do we receive after consulting?
Possible outputs include a current-state assessment, requirements brief, prioritised roadmap and adoption plan. The proposal states which deliverables are included.
Hosting & Maintenance
Which hosting package should I choose?
Describe your website or application, traffic, storage, integrations and support needs. These factors help determine an appropriate hosting and care plan.
What is included in a hosting quotation?
The quotation should identify the hosting environment, resource allowances, maintenance coverage, recurring charges and any third-party subscriptions.
Are backups and monitoring included?
Backup frequency, retention, restore responsibilities and monitoring coverage must be stated in the selected plan. Do not assume the same arrangements apply to every package.
Can you move our existing website?
Migration can be scoped after checking platform compatibility, access, email dependencies, data size and the required cutover arrangements.
How are support response times agreed?
Service hours, priorities, escalation routes and response targets are defined in the support agreement. They depend on the coverage selected.
Project Process
How much will my project cost?
Cost depends on scope, complexity, integrations, content and support needs. Send a brief through the quotation form so the requirements can be clarified.
How long does a project take?
Timing depends on the agreed work, review cycles, dependencies and availability of content and access. A delivery schedule is proposed after discovery.
How will we review progress?
Agree the project contact, communication channels, review points and approval responsibilities. Feedback should be collected and prioritised through the agreed process.
What happens when requirements change?
Changes should be assessed for their impact on cost, timing and dependencies before implementation. This keeps the scope and commitments clear.
What happens after launch?
Handover, documentation, access and support arrangements are defined in the proposal. Additional improvements can be planned as a later phase.
AI & Automation
Where should we start with AI automation?
Choose a repetitive, well-understood process with an identified owner, suitable information and a clear measure of success. A focused pilot is often a useful first step.
Can an assistant answer from our own content?
An assistant can be scoped to use approved website content or business information. Source quality, access boundaries and the handling of unanswered questions need to be defined.
Will AI replace human review?
Decide which actions may run automatically and which need approval. Sensitive decisions, uncertain answers and exceptions should have a clear escalation route.
Will there be recurring AI costs?
Model providers, hosting, integrations and support may have recurring charges. These should be identified and reviewed before implementation.
How do you evaluate whether automation is useful?
Agree a baseline and review measures such as time saved, errors, completion rates and staff feedback. Validate outputs before expanding the scope.
Design & Communication
What does UI/UX design include?
Depending on scope, it can include user research, journeys, wireframes, prototypes, interface layouts and reusable design guidance.
Can you work with our existing brand?
Yes. Provide your logo, brand guidelines, fonts, imagery and relevant examples so the design can reflect the identity you want to maintain.
Can you help with website content?
Content structure and professional copy can be included in the project. Your organisation should review factual statements, policies, claims and approvals.
Will we review designs before development?
Design review and approval stages can be agreed before implementation. This helps resolve structure, content and key interactions early.
What design files will be delivered?
File formats, editable assets, licences and handover materials should be listed in the proposal so your team understands what is included.
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